21 October - 22 October 2020
10:00 Berlin | 09:00 London
Day 1 - 21 October 2020
9:40 am - 10:00 am Keynote: How to connect different channels to achieve greater efficiency at a local level and invest in diversified and personalised customer experiences
10:00 am - 10:20 am Keynote: Putting sustainability at the centre of your in-store transformation strategy to meet consumer expectations and build brand loyalty
11:10 am - 11:50 am Panel: Succeeding with connected retail: How can you increase personalisation and blend offline and online brand identities whilst boosting customer engagement?
11:50 am - 12:20 pm Lunch Break
12:20 pm - 1:00 pm Panel: How can you implement creative spaces in-store to attract customers and maintain bricks and mortar’s critical role in your multi-channel retail strategy?
1:00 pm - 1:30 pm Keynote: Thriving on today’s high street: How can you create a customer-centric strategy that enhances the role of bricks and mortar and positively impact footfall in your stores?
1:30 pm - 2:00 pm Fireside Chat: The Perfume Shop; Exploring the store of the future with modern POS: What are the challenges encountered developing and deploying modern POS systems in existing stores, new concept stores and pop-ups?
2:00 pm - 2:40 pm Panel: How to achieve the optimal balance of in-store technology and human interaction to create the ultimate CX and empower your store associates
2:40 pm - 3:10 pm Keynote: How can you ‘triage’ the retail sector - Top tips for getting the retail industry off life support following the pandemic
- How we can we relate an emergency medical situation and the driving factors that save someone’s life to finding the right levers (profitability, productivity, happiness) to get retail back on its feet
- What advice can you follow by applying the tenets of emergency medicine to the retail industry
- How can you use data-driven technology to meet demand, engage teams, and drive efficiency post pandemic
Chris McCulloughCo-founder and CEO
3:10 pm - 3:40 pm Keynote
3:40 pm - 4:00 pm Keynote
4:00 pm - 4:20 pm Keynote