Future Stores Europe 2020

21 October - 22 October 2020

10:00 Berlin | 09:00 London

Day 1 - 21 October 2020

Time (CEST)

9:40 am - 10:00 am Keynote: How to connect different channels to achieve greater efficiency at a local level and invest in diversified and personalised customer experiences

Marta Sanchez, Head of Group Connected Retail and Distribution at Vodafone

Marta Sanchez

Head of Group Connected Retail and Distribution
Vodafone

10:00 am - 10:20 am Keynote: Putting sustainability at the centre of your in-store transformation strategy to meet consumer expectations and build brand loyalty

Darren Smith, Systems Architect- Retail Lighting at Signify

Darren Smith

Systems Architect- Retail Lighting
Signify

10:20 am - 10:40 am Keynote: Solving the retail puzzle: How to embrace digital transformation to repurpose the role of bricks and mortar and meet your customers’ new ways of shopping

Tim Larcombe, MD at Sitoo

Tim Larcombe

MD
Sitoo

10:40 am - 11:10 am Fireside Chat: Employee 2.0: What does the in-store associate of the future look like and how can technology support a customer-centric approach that will help them thrive?

Tristan Rogers, CEO at Concrete

Tristan Rogers

CEO
Concrete

11:10 am - 11:50 am Panel: Succeeding with connected retail: How can you increase personalisation and blend offline and online brand identities whilst boosting customer engagement?

Phil Scully, CIO at Costa

Phil Scully

CIO
Costa

Paul Fletcher, Lead Enterprise Architect, Chief Technology Office at Sainsbury’s Tech

Paul Fletcher

Lead Enterprise Architect, Chief Technology Office
Sainsbury’s Tech

Graham Johnston, Head of Omnichannel and Digital First at Three

Graham Johnston

Head of Omnichannel and Digital First
Three

Craig Summers, UK Managing Director  at Manhattan Associates

Craig Summers

UK Managing Director
Manhattan Associates

Chris Field, CEO at Fieldworks

Chris Field

CEO
Fieldworks

11:50 am - 12:20 pm Lunch Break

12:20 pm - 1:00 pm Panel: How can you implement creative spaces in-store to attract customers and maintain bricks and mortar’s critical role in your multi-channel retail strategy?

Sarah Haynes, Manager, Visual Merchandising at B&Q

Sarah Haynes

Manager, Visual Merchandising
B&Q

Michele Trevisan, Head of Retail Design at Benetton

Michele Trevisan

Head of Retail Design
Benetton

1:00 pm - 1:30 pm Keynote: Thriving on today’s high street: How can you create a customer-centric strategy that enhances the role of bricks and mortar and positively impact footfall in your stores?

Karen Bomber, Director, Vertical Marketing at Honeywell

Karen Bomber

Director, Vertical Marketing
Honeywell

Simone Sweeney, Vice President, Global Retail Development at The LEGO Group

Simone Sweeney

Vice President, Global Retail Development
The LEGO Group

1:30 pm - 2:00 pm Fireside Chat: The Perfume Shop; Exploring the store of the future with modern POS: What are the challenges encountered developing and deploying modern POS systems in existing stores, new concept stores and pop-ups?

2:00 pm - 2:40 pm Panel: How to achieve the optimal balance of in-store technology and human interaction to create the ultimate CX and empower your store associates

Jo Hickson, Head of Labs at Tesco

Jo Hickson

Head of Labs
Tesco

Graham Johnston, Head of Omnichannel and Digital First at Three

Graham Johnston

Head of Omnichannel and Digital First
Three

Seth Vannaman, Group Product Manager - In-Store Operations at Walmart International

Seth Vannaman

Group Product Manager - In-Store Operations
Walmart International

2:40 pm - 3:10 pm Keynote: How can you ‘triage’ the retail sector - Top tips for getting the retail industry off life support following the pandemic

  • How we can we relate an emergency medical situation and the driving factors that save someone’s life to finding the right levers (profitability, productivity, happiness) to get retail back on its feet
  • What advice can you follow by applying the tenets of emergency medicine to the retail industry
  • How can you use data-driven technology to meet demand, engage teams, and drive efficiency post pandemic

Chris McCullough

Co-founder and CEO
Rotageek


Javier Lopez, General Manager, Vertical Solutions at OKI Europe

Javier Lopez

General Manager, Vertical Solutions
OKI Europe

3:40 pm - 4:00 pm Keynote

Sponsors:
Nayan


4:00 pm - 4:20 pm Keynote

Sponsors:
ACF Technologies


4:20 pm - 4:40 pm Keynote

Guy Van Neck, Founder & CEO at MobieTrain

Guy Van Neck

Founder & CEO
MobieTrain

4:40 pm - 4:40 pm Close of Plenary Content

Interactive Roundtables

4:50 pm - 5:50 pm Roundtable 1: How to start a data-first strategy to support an omni-channel shopping journey

Jon Beasley, Head of IT Strategy and Architecture at Wilko

Jon Beasley

Head of IT Strategy and Architecture
Wilko

4:50 pm - 5:50 pm Roundtable 2: Driving disruption in legacy organisations: How can you get your internal stakeholders on board with technology innovation and provide real-time solutions to evolving customer demands?

Ramazan Saeed, Head of Security IT and Infrastructure at The White Company

Ramazan Saeed

Head of Security IT and Infrastructure
The White Company

4:50 pm - 5:50 pm Roundtable 3: Exploring the latest Innovations in Experiential Retail to help you offer services that delight your shoppers

Paul Eastman, Head of IT Applications at Superdrug

Paul Eastman

Head of IT Applications
Superdrug

4:50 pm - 5:50 pm Roundtable 4: How can you strengthen your sustainability communications to increase customer loyalty and affinity with your brand

Amanda Jackson, Head of Group Sustainability at Nobia AB

Amanda Jackson

Head of Group Sustainability
Nobia AB

5:50 pm - 5:50 pm Close of Conference