Future Stores Europe 2020

21 October - 22 October 2020

10:00 Berlin | 09:00 London

Day 2 - 22 October 2020

Time (CEST)

10:00 am - 10:40 am Keynote: Embracing the concept of flexible retail: How consumer behaviour is impacting long-lease contracts and the repurposing of retail space

  • Hear how physical retail spaces are being disrupted by retail trends and changing customer expectations and what it means for landlords and retailer.
  • How to create retail destinations with best practices around the globe
  • What the role of the different store formats and their usage can be
  • How Landlords and Retailer create synergies and a exiting shopping experience for the consumer
Jochen Schmidt, Vice President, Distribution and Real Estate at Swarovski

Jochen Schmidt

Vice President, Distribution and Real Estate
Swarovski

10:40 am - 11:10 am Fireside Chat: Reimagining convenience retail: How to transform a global and legacy business through digital innovation in order to meet evolving customer demands

Michele Trevisan, Head of Retail Design at Benetton

Michele Trevisan

Head of Retail Design
Benetton

Jos-Eline Hooft, Head of Merchandise Management IT at Shell NEW

Jos-Eline Hooft

Head of Merchandise Management IT
Shell NEW

11:10 am - 11:30 am Keynote: Re-defining The Future of Retail - post pandemic customer behaviour and expectations. Top tips from former Walmart exec on how Western and Eastern retail markets can increase collaboration to provide a seamless store experience for your shoppers on a global scale

Pavan Pidugu, Head of Global Store Technology Transformation at Walmart

Pavan Pidugu

Head of Global Store Technology Transformation
Walmart

11:30 am - 12:00 pm Lunch Break

12:00 pm - 12:40 pm Panel: How can you embrace flexibility and modular design to generate stronger customer interactions and revolutionise your store appeal?

Luca Calcamucchio, Global Director of Store Design and VM at Charlotte Tilbury

Luca Calcamucchio

Global Director of Store Design and VM
Charlotte Tilbury

Chris Field, CEO at Fieldworks

Chris Field

CEO
Fieldworks

12:40 pm - 1:00 pm Keynote: Going above and beyond to meet the needs of today’s shoppers: How can you best leverage in-store technology to progress your customers along the path to purchase?

Cliff Austen, Head of Store Development at Co-op

Cliff Austen

Head of Store Development
Co-op

1:00 pm - 1:40 pm Panel: Assessing the evolving role of stores: How can you identify real gaps in the retail market to create a new in-store USP to survive and thrive on today’s high street?

Myf Ryan, CMO Europe and Group Director of Brand and Strategic Marketing at Unibail-Rodamco-Westfield

Myf Ryan

CMO Europe and Group Director of Brand and Strategic Marketing
Unibail-Rodamco-Westfield

Aoife Blicher, Head of VM Retail at Magasin du Nord

Aoife Blicher

Head of VM Retail
Magasin du Nord

Jo Hickson, Head of Labs at Tesco

Jo Hickson

Head of Labs
Tesco

Chris Field, CEO at Fieldworks

Chris Field

CEO
Fieldworks

1:40 pm - 1:40 pm Close of Plenary Content

Interactive Roundtables

1:50 pm - 2:50 pm Roundtable 1: Getting experiential: How can you best evaluate which in-store innovations offer real value-add and turn your store into a must-see attraction?

Mark Sims, Lead, Future Shop Blueprint at John Lewis

Mark Sims

Lead, Future Shop Blueprint
John Lewis

1:50 pm - 2:50 pm Roundtable 2: How can retailers transform physical store designs to enhance their CX and offer value-add services consumers can’t find online?

Luca Calcamucchio, Global Director of Store Design and VM at Charlotte Tilbury

Luca Calcamucchio

Global Director of Store Design and VM
Charlotte Tilbury

1:50 pm - 2:50 pm Roundtable 3: Keeping physical stores and workforce at the heart of your business: How can you measure customer and employee interactions and turn these insights into new and sophisticated customer services that deliver memorable in-store moments?

Jason North

Director of Physical Environment Development, Group Marketing
Specsavers

1:50 pm - 2:50 pm Roundtable 4: What types of value-add immersive experiences can you offer through the support of your in-store associates?

Joel Pickering, Head of Marketing at Hobbycraft

Joel Pickering

Head of Marketing
Hobbycraft

2:50 pm - 2:50 pm Close of Conference