Future Stores Europe 2020

21 October - 22 October 2020

10:00 Berlin | 09:00 London

Interactive Workshops - 20 October 2020

Time (CEST)

10:00 am - 11:00 am WORKSHOP 1: Ten practical steps on how to evolve from wholesale brands to bricks and mortar retailers

Wim Decraene

Chief Executive Officer

11:30 am - 12:30 pm WORKSHOP 2: “LIVE from the store!” - Video: A secret weapon for reconnecting customers with your stores

Can connecting staff and customers via Video technology really be the secret weapon to bridging the consumer confidence gap? Is this the missing link in 2020? We certainly think so, and we’re going to explore why and how in this session. From this workshop you will walk away with;

  1. 3 x real-world use cases for how Video can transform the digital to physical journey, and confidently drive customers back to stores
  2. The psychology behind why Video technology is transforming the world of business to customer interaction
  3. How any business can utilise Video technology effectively for their business model 

Briefly consider the last 6 months, we’ve seen Video technology from zero to hero. Reconnecting families on quizzes, colleagues working from home, and loved ones across the world. The global perception of Video has changed, which is now presenting an opportunity for the way businesses interact with customers. In this digital world, it has never been so key to create human connection however we can. Yes, Retail faces many challenges, but it also faces many opportunities, and this session will uncover a new way to bring customers back to stores, safely and confidently. We welcome all questions from the audience. 

Adam Howarth

Strategic Account Manager
ACF Technologies

1:00 pm - 2:00 pm WORKSHOP 3: Manhattan Associates

2:00 pm - 2:00 pm Close of Day 1 – Interactive Workshops