Future Stores 2017

May 15-May 16, 2017

Radisson Blu Portman Hotel, London

Contact Us: 44 0 (20) 7368 9894

David Hainsworth

Product Owner, In-Store Digital
John Lewis

David has been at John Lewis for 7 years and for most of this time he has been focused on Ecommerce. David has worked across the John Lewis website as well as their customer facing apps and is now looking at how John Lewis can take digital into their stores to create great experience for both partners and customers.

Main Day One: 31st May 2017 - Increasing Customer Engagement With Digital

12:15 Case Study Revolution: Transforming the In-Store experience with associate technology

Roundtable Leader : Tom Rooney, Head of Mobile, John Lewis

  • How can you best apply customer centric design and agile principles so that you launch the right digital store concepts for your customers as well as store associates.

  • How can you provide your store associates with digital devices that support their customer conversations and increase conversions in-store?

  • How to launch new digital services for your customers to use in-store that better supports their shopping missions and pushes them along the path to purchase -How can you boost role fulfilment and increase job satisfaction by equipping your workforce with digital tools?

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