Future Stores 2017

May 16-May 17, 2018

Hilton London Tower Bridge

Contact Us: 44 0 (20) 7368 9894

Hannah Shepherd

Head of Retail Experience
Virgin Media


16:15 Inspirational Case Study: Mobilising your store associates with digital tools: How can you strike the right balance between technology and human interaction to elevate your store experience and support your shoppers’ missions?

  • Enabling great experiences: How can technology support your staff with rich content as well as product knowledge to aid the customer conversation and improve the efficiency of customer service?

  • The power of face-to-face: How can you use digital to compliment your store's service led environment by enabling your staff to serve your customers in a more fun and personal way?

  • Empowering with digital information: How can you best facilitate your staff with digital tools to provide customised experiences for your shoppers to surprise and delight them with product information and drive store sales?

  • How can your store associates use digital devices to collect consumer data to help them meet customer expectations and add value to the shopping journey?

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