Future Stores 2017

May 31-June 01, 2017

Radisson Blu Portman Hotel, London

Contact Us: 44 0 (20) 7368 9894

Hannah Shepherd

Head of Retail Experience
Virgin Media


Main Day One: 31st May 2017 - Increasing Customer Engagement With Digital

16:15 PM Inspirational Case Study: Mobilising your store associates with digital tools: How can you strike the right balance between technology and human interaction to elevate your store experience and support your shoppers’ missions?

  • Enabling great experiences: How can technology support your staff with rich content as well as product knowledge to aid the customer conversation and improve the efficiency of customer service?

  • The power of face-to-face: How can you use digital to compliment your store's service led environment by enabling your staff to serve your customers in a more fun and personal way?

  • Empowering with digital information: How can you best facilitate your staff with digital tools to provide customised experiences for your shoppers to surprise and delight them with product information and drive store sales?

  • How can your store associates use digital devices to collect consumer data to help them meet customer expectations and add value to the shopping journey?