Future Stores Europe 2020

19 - 20 May, 2020

The Tower Hill Hotel, London

Aoife Blicher, Head of VM Retail at Magasin du Nord
Magasin du Nord Logo

Aoife Blicher


Head of VM Retail
Magasin du Nord

Check out the incredible speaker line-up to see who will be joining Aoife.

Download The Latest Agenda

Main Day 1 Transforming In-Store CX

Tuesday, May 19th, 2020


2:30 PM Panel Discussion: Assessing the evolving role of stores: How can you identify real gaps in the retail market to create a new in-store USP to survive and thrive on today’s high street?

Ø  ‘Are department stores dead?’: How can you repurpose traditional spaces to constantly surprise the customer and offer unique services and experiences they can’t access online?
Ø  Becoming a destination store: How can you build an in-store strategy that considers new store lay-outs, leverages innovative visual merchandising and redefines the role of the workforce to transform the CX
Ø  Avoiding flash sales: How can retailers identify alternative solutions to driving in-store footfall whilst avoiding to compromise margins?
Ø  How can you best determine which store locations are providing ROI and which stores are losing footfall to build a new bricks and mortar success strategy?