Future Stores Europe 2020

19 - 20 May, 2020

The Tower Hill Hotel, London

Cliff Austen, Head of Store Development at Co-op
Co-op Logo

Cliff Austen


Head of Store Development
Co-op

Check out the incredible speaker line-up to see who will be joining Cliff.

Download The Latest Agenda

Main Day 1 Transforming In-Store CX

Tuesday, May 19th, 2020


4:20 PM Case Study Revolution: Going above and beyond to meet the needs of today’s shoppers: How can you best leverage in-store technology to progress your customers along the path to purchase?

Ø  How can you use technology to enable your customers to better engage with and learn about your products to increase interest and likelihood to buy?
Ø  How can you empower your store associates with digital insights to eliminate human error and increase customer support?
Ø  How can retailers use in-store digital to increase cross-channel connectivity to follow and interact with the customer once they leave a shop?
Ø  How to identify and track your stock levels through RFID to provide customers with real-time insights on product availability
Ø  How can you embrace technology innovations to enhance customer interactions and succeed in unifying their journey?