Main Day 1 Transforming In-Store CX
Tuesday, May 19th, 2020
How can you redefine the purpose of your store and offer multiple on-site experiences that your customers can’t access online?
Connecting on a human and emotional level with your customers is becoming essential in order to create and retain a loyal brand community. However, up to now events potential hasn’t been unlocked to its full capacity.
This workshop will delve into the future of events in retail and the role they can play to improve customer experience whilst offering a personalised and frictionless omni-channel journey.
By joining this intimate session, you will be challenged to think outside the box, as well as learn how to strategise and unify an opportunity that is currently disjointed in most organisations.