Future Stores Europe 2020

19 - 20 May, 2020

The Tower Hill Hotel, London

Specsavers Logo

Jason North


Director of Physical Environment Development, Group Marketing
Specsavers

Check out the incredible speaker line-up to see who will be joining Jason.

Download The Latest Agenda

Main Day 2 Creating Value-Add Experiences

Wednesday, May 20th, 2020


1:00 PM Case Study Revolution: Keeping physical stores and workforce at the heart of your business: How can you measure customer and employee interactions and turn these insights into new and sophisticated customer services that deliver memorable in-store moments?

Ø  How to use ‘try-on’ technology to align customer behaviour and requirements with your in-store proposition
Ø  How to enhance your customer and employee interactions and assess how it contributes to the overall store success 
Ø  How to break down in-store obstacles by reviewing workforce technology and digital concepts to create a seamless CX
Ø  How investing in highly specialised services can set you apart from online brands moving into offline and strengthen your in-store proposition