Future Stores Europe 2020

19 - 20 May, 2020

The Tower Hill Hotel, London

Johan Korssell, Head of Retail at ATG
ATG Logo

Johan Korssell


Head of Retail
ATG

Check out the incredible speaker line-up to see who will be joining Johan.

Download The Latest Agenda

Main Day 1 Transforming In-Store CX

Tuesday, May 19th, 2020


2:30 PM Panel Discussion: Assessing the evolving role of stores: How can you identify real gaps in the retail market to create a new in-store USP to survive and thrive on today’s high street?

Ø  ‘Are department stores dead?’: How can you repurpose traditional spaces to constantly surprise the customer and offer unique services and experiences they can’t access online?
Ø  Becoming a destination store: How can you build an in-store strategy that considers new store lay-outs, leverages innovative visual merchandising and redefines the role of the workforce to transform the CX
Ø  Avoiding flash sales: How can retailers identify alternative solutions to driving in-store footfall whilst avoiding to compromise margins?
Ø  How can you best determine which store locations are providing ROI and which stores are losing footfall to build a new bricks and mortar success strategy?