Main Day 1 Transforming In-Store CX
Tuesday, May 19th, 2020
Ø How can you identify valuable insights from customer data and incorporate into your bricks and mortar strategy to counteract declining footfall?
Ø How can you best overcome legacy technologies and build a new data-driven ecosystem that allows for the personalisation of every customer journey?
Ø How can you take a customer-first view to review your existing team and technology structure and deliver on consumer demands?
Ø How to apply predictive analytics to historical customer datasets to build a detailed customer profile and provide relevant product offers