Future Stores Europe 2020

19 - 20 May, 2020

The Tower Hill Hotel, London

Jon Beasley, Head of IT Strategy and Architecture at Wilko
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Jon Beasley


Head of IT Strategy and Architecture
Wilko

Check out the incredible speaker line-up to see who will be joining Jon.

Download The Latest Agenda

Main Day 1 Transforming In-Store CX

Tuesday, May 19th, 2020


4:20 PM Case Study Revolution: How to implement a data-first strategy to elevate the shopping journey with real-time customer interactions across multiple touch points

Ø  How can you identify valuable insights from customer data and incorporate into your bricks and mortar strategy to counteract declining footfall?
Ø  How can you best overcome legacy technologies and build a new data-driven ecosystem that allows for the personalisation of every customer journey?
Ø  How can you take a customer-first view to review your existing team and technology structure and deliver on consumer demands?
Ø  How to apply predictive analytics to historical customer datasets to build a detailed customer profile and provide relevant product offers