Mark is responsible for developing John Lewis
& Partners future shop blueprint – what the physical experience of John
Lewis will be in 2030. He is working with teams across the business to
identify what customers will want in the future and develop the capability to
meet those future needs. He has experience of developing new formats and
improvements to the customer experience across Grocery, DIY and Telco
Check out the incredible speaker line-up to see who will be joining Mark.
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