Future Stores Europe 2020

19 - 20 May, 2020

The Tower Hill Hotel, London

Mark Sims, Lead, Future Shop Blueprint at John Lewis
John Lewis Logo

Mark Sims


Lead, Future Shop Blueprint
John Lewis

Check out the incredible speaker line-up to see who will be joining Mark.

Download The Latest Agenda

Main Day 1 Transforming In-Store CX

Tuesday, May 19th, 2020


3:10 PM Fireside Chat: Getting experiential: How can you best evaluate which in-store innovations offer real value-add and turn your store into a must-see attraction?

Ø  How to test and trail in-store technology to assess true ROI and viability to scale across your store estate
Ø  How can you best launch flagship concept stores to boost product engagement and increase brand loyalty?
Ø  How can you define a compelling CX strategy to roll out across your store estate whilst offering different services at a local level?
Ø  How can you innovate and invest in new store technology when your budget remains the same?