Future Stores Europe 2020

19 - 20 May, 2020

The Tower Hill Hotel, London

Marta Sanchez, Head of Group Connected Retail and Distribution at Vodafone
Vodafone Logo

Marta Sanchez

Head of Group Connected Retail and Distribution

Check out the incredible speaker line-up to see who will be joining Marta.

Download The Latest Agenda

Main Day 1 Transforming In-Store CX

Tuesday, May 19th, 2020

2:30 PM Case Study Revolution: How to connect different channels to achieve greater efficiency at a local level and invest in diversified and personalised customer experiences

Ø  How to use machine learning and data to analyse and develop an algorithm to interact with a more personalised approach with your customers
Ø  How to learn from a variety of different channels and extrapolate useful information to boost customer engagement
Ø  How do you decide what mix of each channel is worth investing in in order to maximise your revenue at a regional level and offer value-add services?
Ø  How to create a tool to forecast how each channel affect online and bricks and mortar