Main Day 1 Transforming In-Store CX
Tuesday, May 19th, 2020
Ø ‘Are department stores dead?’: How can you repurpose traditional spaces to constantly surprise the customer and offer unique services and experiences they can’t access online?
Ø Becoming a destination store: How can you build an in-store strategy that considers new store lay-outs, leverages innovative visual merchandising and redefines the role of the workforce to transform the CX
Ø Avoiding flash sales: How can retailers identify alternative solutions to driving in-store footfall whilst avoiding to compromise margins?
Ø How can you best determine which store locations are providing ROI and which stores are losing footfall to build a new bricks and mortar success strategy?