Future Stores Europe 2020

19 - 20 May, 2020

The Tower Hill Hotel, London

Seth Vannaman, Group Product Manager - In-Store Operations at Walmart International
Walmart International Logo

Seth Vannaman


Group Product Manager - In-Store Operations
Walmart International

Check out the incredible speaker line-up to see who will be joining Seth.

Download The Latest Agenda

Main Day 1 Transforming In-Store CX

Tuesday, May 19th, 2020


3:10 PM Fireside Chat: How to achieve the optimal balance of in-store technology and human interaction to create the ultimate CX and empower your store associates

Ø  How to introduce interactive digital concepts to create memorable shopping experiences
Ø  The Holy Grail of personalisation: How to introduce bespoke store spaces, personalised technologies and turn your store associates into customer service experts to reinforce your high street presence and compete with online players
Ø  How can you trial new customer concepts in local stores to develop new customer services for your omnichannel strategy?
Ø  Succeeding in ‘phygital’ retail: How to leverage workforce technology to achieve a unique customer view and enable them to reach their shopping goals
Ø  How to reduce transaction time to allow valuable interactions with in-store advisors that builds customer loyalty