Main Day 1 Transforming In-Store CX
Tuesday, May 19th, 2020
Ø How to introduce interactive digital concepts to create memorable shopping experiences
Ø The Holy Grail of personalisation: How to introduce bespoke store spaces, personalised technologies and turn your store associates into customer service experts to reinforce your high street presence and compete with online players
Ø How can you trial new customer concepts in local stores to develop new customer services for your omnichannel strategy?
Ø Succeeding in ‘phygital’ retail: How to leverage workforce technology to achieve a unique customer view and enable them to reach their shopping goals
Ø How to reduce transaction time to allow valuable interactions with in-store advisors that builds customer loyalty