Future Stores 2017

May 31-June 01, 2017

Radisson Blu Portman Hotel, London

Contact Us: 44 0 (20) 7368 9894

Will Lockie

Former Head of Multichannel
Evans Cycles


Main Day One: 31st May 2017 - Increasing Customer Engagement With Digital

09:25 AM Panel Discussion: Fostering a culture of innovation: How can you encourage your staff to overcome a fear of failure mindset and embrace an ethos for staying ahead of the game with new digital business transformation concepts?

  • Building a foundation for successful innovation: How can you successfully eradicate departmental silos to increase agility and drive in-house innovation?

  • Getting the basics right to allow for digital integration: How to best align your people, processes and technology to increase digital abilities for the business

  • Accepting and embracing innovation: How can you overcome the failure fear factor and encourage experimentation with continuous project piloting to foster a culture of innovation?

  • Digital Business Transformation: How to make the business case for board-level backing of technology driven innovation to achieve an enterprise wide mind-set change and embed a new ethos towards adopting digital?

12:15 PM Back to basics: How can you best organise yourself to compete in a customer led market?

  • How to use online and offline to achieve a winning customer experience
  • How can you leverage service design for aspirational product categories?
  • Key principles: What are the best approaches to overcome organisational barriers and successfully align your teams to work in the most efficient way?