The Crucial Challenges Retailers Will Face in the 2020s: Sustainability, Customer Experience and Rising Real Estate Costs

In Q4 of 2019 WBR Insights and Panasonic surveyed 100 Heads of Retail and equivalent roles from companies across Europe, to find out more about the challenges they’re facing and the innovative solutions being brought to the table.

The survey was conducted by appointment over the telephone. The results were compiled and anonymised by WBR Insights and are presented here with analysis and commentary by Panasonic and the Future Stores community.

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