Future Stores Europe 2020

21 October - 22 October 2020

10:00 Berlin | 09:00 London

Whitepaper & Video Center

The Crucial Challenges Retailers Will Face in the 2020s: Sustainability, Customer Experience and Rising Real Estate Costs

In Q4 of 2019 WBR Insights and Panasonic surveyed 100 Heads of Retail and equivalent roles from companies across Europe, to find out more about the challenges they’re facing and the innovative solutions being brought to the table. The survey was conducted by appointment over the telephone. The results were compiled and anonymised by WBR Insights and are presented here with analysis and commentary by Panasonic and the Future Stores community.


[On-Demand Webinar] Reputation Management : The Science Behind Getting More Customers In-Store

80% of consumers now consult reviews before buying a product. They trust smartphones to give them options for what and where to buy nearby, and they trust reviews to help them decide. This webinar will explore how to achieve the right review strategy for your business in order to maximize customer interactions, increase sales, and build trust in your brand.


Destination: Shopping

While recent headlines have been rife with big retailers shutting up multiple bricks and mortar shops, many front-runners who excel at in-store experience have taken the omen as an opportunity. They know that customer expectations have switched due to the to more convenient and personalised experience of eCommerce — and as a result in-store innovators are looking for ways to integrate the best parts of the online experience into their physical stores. This means re-imagining the very foundation of the retail experience, of the roles of staff and the use of space, in order to create a unique and memorable experience worth leaving the sofa for.


Upgrading Bricks and Mortar

Leading up to Future Stores 2018, we surveyed 103 Heads of Digital and In-Store Development from some of the world’s top retailers to find out how they’re taking advantage of technology to empower store associates and create captivating in-store experiences.


The Innovation Briefing

The retail store is enjoying a renaissance. Finding new and innovative uses for the retail is a huge priority for retailers. We spoke to leading retailers to discover what they were doing to engage the customer.



Want even more reading material? View whitepapers and reports from our 2019 event.

2019 Media Center