19 - 20 May, 2020
The Tower Hotel, London
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Whitepaper & Video Center
While recent headlines have been rife with big retailers shutting up multiple bricks and mortar shops, many front-runners who excel at in-store experience have taken the omen as an opportunity. They know that customer expectations have switched due to the to more convenient and personalised experience of eCommerce — and as a result in-store innovators are looking for ways to integrate the best parts of the online experience into their physical stores. This means re-imagining the very foundation of the retail experience, of the roles of staff and the use of space, in order to create a unique and memorable experience worth leaving the sofa for.
Upgrading Bricks and Mortar
Leading up to Future Stores 2018, we surveyed 103 Heads of Digital and In-Store Development from some of the world’s top retailers to find out how they’re taking advantage of technology to empower store associates and create captivating in-store experiences.
The Innovation Briefing
The retail store is enjoying a renaissance. Finding new and innovative uses for the retail is a huge priority for retailers. We spoke to leading retailers to discover what they were doing to engage the customer.
Want even more reading material? View whitepapers and reports from our 2019 event.2019 Media Center