Future Stores 2017

May 31-June 01, 2017

Radisson Blu Portman Hotel, London

Contact Us: 44 0 (20) 7368 9894

Our Speakers

Abdul Alim
Abdul Alim
Co-Founder
OfferMoments.co.uk,

Abdul is the co-founder of OfferMoments.co.uk, the innovative personalised billboard solution for retailers, which won Pitch@Palace 6.0 Peoples Choice and numerous other awards for innovation.



OfferMoments was started by co-founders Abdul Alim and Shaz Mughal in a garage after watching sci-fi movies. It was inspired by the scene in the movie "Minority Report" where Tom Cruise walks towards a screen and it knows who he is.



OfferMoments is able to profile consumers as they approach billboard screens in realtime and display hyper-targetted advertising in real-time to increase engagement and conversions.

Mustafa Khanwala
Mustafa Khanwala
Co-Founder and CEO
MishiPay Ltd

Mustafa is a Mechatronic Engineer who has previously worked in and led projects with companies like Porsche, National Instruments, Barclays and TATA and has proven track record in successful innovation. He has sales experience through working in his family business and starting a food delivery venture in Manchester in 2011. Towards the end of his MSc Engineering with Finance degree at UCL, he thought of the idea for MishiPay after having waited too long in a queue to buy 1 just item. He then started MishiPay as a side project and designed and built the first functional prototype by himself.



Having worked on MishiPay for several months and after seeing the technology working in real life, he rejected offers from Goldman Sachs, KPMG and Barclays to work full-time on MishiPay. He also called up Tanvi then, a brilliant computer systems engineer, his friend since 5 years and someone he's worked with previously. He convinced her to join MishiPay as CoFounder and CTO and they haven't looked back since.



As proof of their teamwork, just look at their accomplishments since Nov 2015; live public trials in London, Cisco global partnership, seed investment, major retailer projects in India, Europe and the Middle East, awards from Mayor of London, Government of India, Anita Borg Institute, University of Manchester, UCL and others.

Andrew Bowyer
Andrew Bowyer
Digital Director
Green Room

Andrew’s unquenchable desire to understand the workings of all things digital has crafted his career to date. He has spent the last seven years advising start-ups to global media agencies on their digital strategy and recently joined Green Room Design as their Digital Director. His blend of developer and designer thinking led him to be an early champion of UX Designers and today he builds his strategies around a ‘humans first, code second’ approach.

Will Lockie
Will Lockie
Former Head of Multichannel
Evans Cycles
Simon Torring
Simon Torring
Head of Innovation and Omni-Channel (Southeast Asia)
Sephora

Simon Torring is the Head of Innovation and Omni-Channel (Southeast Asia) for Sephora, the world's leading beauty and cosmetics retailer owned by French luxury leader LVMH. Prior to its acquisition by Sephora in 2015, Simon was an early employee of the Singapore-based beauty e-retailer Luxola.com. Originally from Denmark, Simon has lived and worked in Southeast Asia (Singapore, Malaysia and Indonesia) since 2013 - with no plans of returning to the cold north.

Chris Field
Chris Field
CEO
Fieldworks Marketing
Paul Armstrong
Paul Armstrong
Digital Marketer, Technology Advisor and Founder
HERE/FORTH
Penny Malm
Penny Malm
Omnichannel Lead
Nobia
Fiona Johnson-Davis
Fiona Johnson-Davis
Managing Director
The Brand Inspiration Co.

Fiona found her inner entrepreneur and set up her own business, The Brand Inspiration Co, in 2013. This was after over 20 years in Board roles in a diverse range of retail businesses including several brand transformations and a business turnaround. Fiona is also the author of ‘A Profitable Love Affair, how to build and sustain a strong brand’.



Fiona helps customer facing businesses grow by ‘(re)discovering the mojo’ and ‘walking in the customers’ shoes’ while asking the deceptively simple questions ‘why’, ‘what’ and ‘how’ to do so. She mentors and coaches leaders and their teams to enable them to realise the potential of their business. Alongside this she is a Director of Women in Retail, a not for profit community for women in the retail sector, focussed on enabling more women to reach their potential in leadership and board roles.



Fiona is proud to play her part in shaping the next exciting chapter in the Women in Retail proposition, growing the community of both Accomplished and Emerging leaders and its network of supporters. She has also raised the profile of Women in Retail and the topics that matter to members and their businesses through content and thought leadership. She is a passionate advocate for gender balance on boards, to the benefit of customers, the businesses and the women themselves.

Mike Roberts
Mike Roberts
Chief Creative Officer
Green Room

As Chief Creative Officer at Green Room Design, Mike Roberts interrogates client requests to ensure every opportunity to develop a deep emotional connection between brand and consumer is maximised. Over the past 20 years Mike has delivered creative cut-through for global brands such as McLaren, Vodafone, The North Face and Vans.

Dave Lancefield
Dave Lancefield
Senior Solutions Consultant
Reflexis
Martin Urrutia Islas
Martin Urrutia Islas
Head Global Retail Front End, Retail Experience
Lego

Martin has 20 years of experience on Retail including roles across different regions and countries that has given him a global experience, developing retail programs that create positive shopping experiences, with a strong foundation on insights to create competitive advantages, he also has a strong passion for innovation and developing never seen before experiences in-store. He believes on the importance of delivering memorable experiences in-store with the ambition to develop the future of retail. 


He joined The LEGO Group in 2010, and is based at the Global Headquarters in Denmark. He has had different responsibilities, including the creation of the Global Retail Innovation Team that is leading today, where they create new retail experiences that leverage insights with a strong influence on current and future external trends, ensuring we bring to we offer relevant and consistently awesome LEGO® experiences on every shopping mission

Antonia Jermendy
Antonia Jermendy
Head of Retail Innovation & Test
Swarovski

Antonia is an international retail executive with an expertise honed in the areas of in innovation, global business process development, and implementation. She achieves business success within the challenging environment of competitive, global, multi-channel retail. 


Since 2015, Antonia has been championing for change at Swarovski - market leader in the design, manufacturing, and sales of high quality crystal products – in the role of Head of Retail Innovation & Test. Her responsibilities include driving innovations in the area of retail systems, technology, and processes with the goal of providing a seamless service experience to consumers. Her work generates benefits for both consumers and store staff.


Antonia takes Swarovski’s rich history and culture of creativity as the jumping off point to drive the global company towards new retail frontiers. Antonia leads and manages tests for future business processes, tools, products, and technologies – always keeping the consumers and their needs in the forefront of all decisions. 


Antonia believes that innovation and creativity must have a strong root in facts and research. This is why she leads her team to establish transparent communication channels and key performance indicators (KPI) in order to foster fact-based decision making. 


Prior to her current position at Swarovski, Antonia was heading the Retail Process Management team for the EMEA region. She led and supported both global and regional projects that spanned across functions. She successfully drove and managed the rollout of a global retail solution in countries such as Hong Kong, Singapore, Mexico, Benelux, and Japan – marking one of the biggest projects of its kind in Swarovski’s long history. 


 Antonia brings over 10 years of experience and a whole lot of enthusiasm into the world of retail.

Stefan Schmidhammer
Stefan Schmidhammer
IT Retail Innovation Director
Swarovski

Working for Swarovski since 2010 and was previously mainly responsible and involved in the global POS rollout handling local and fiscal implementations and adaptions for several countries in EMEA, APAC and the AMERICAS. 


Since joining the Retail Innovation Initiative at Swarovski I am trying to find beneficial technologies and solutions for the online and offline retail sectors of Swarovski and their subsidiaries. Together with my colleagues we are trying to establish an innovative mindset at Swarovski in order to embrace new technologies and solutions in the retail area and bring them to live in our crystal business.

Gijs van Engelen
Gijs van Engelen
Director of Omni-Channel
Hunkemöller International

Within Hunkemoller Gijs van Engelen is responsible for the full OmniChannel suite. Next to running the E-commerce, Concession/Wholesale and Ecommerce Fulfillment center, Gijs is also responsible for the Online integration into the Hunkemoller stores. In Hunkemoller we call this the Click2Brick integration. Setting up the onlinetools and driving traffic and upsell in stores to serve our customers in every stage in her journey is one of the Key elements in his strategy. Using customer data via CRM technologies helps us to support our customers journey wherever, whenever and however she wants it.

Matt Lyons
Matt Lyons
Head of 3D Design Development
Boots

Matt Lyons, has worked in retail design for nearly 20 years, holding senior roles in both Boots and Tesco with responsibility for retail design projects and in-store design. 


After studying Industrial Design at Brunel University and graduating with a Masters in Industrial Design Engineering, from the Royal College of Art; he worked in design consultancy and manufacturing, before specialising in retail design. 


At Tesco, Matt was part of the team that developed the Express, Metro and Extra retail formats, as they were forming into the store formats they are today. At Boots, he's led work on premium beauty and cosmetics designs, pharmacy and opticians redesign as well as many other areas of the store. Matt currently works for Boots leading a team of 3D Design Managers, specialising in retail design.

Simon Færch
Simon Færch
Head of Digital Products
Coop Danmark

Simon runs the Digital Services department which serves as an in-house Knowledge Center to qualify and lead the core Digital Initiatives and Customer Faced Applications in Coop. At the moment Simon and his team are building a new loyalty app and are looking into new Solutions and Customer needs for self chekouts and new ways of shopping 


Simon previously launched Coop’s mobile self-scanning and payment solution and will be speaking on customer pain points, the need for new services and self-scanning and loyalty due to his long standing work and expertise in these areas. 

Ian Plummer
Ian Plummer
Head of Sales Operations
Volkswagen

Ian is responsible for sales of Volkswagen passenger cars in the UK totalling approximately 225 000 new cars sold to private and fleet customers, as well as the network sales of approximately 130 000 used cars. He is also responsible both for the customer experience delivered by the nearly 200 Volkswagen Retailers, and also for ensuring the profitability of the franchised network. 


They have implemented a significant change to the Volkswagen UK customer journey over the last two years by applying what they call Blended Retailing. This merging of the digital and physical touchpoints means they have created a much more joined up process which has strengthened the relationship between the customer, the retailer and the brand. For example, their ustomers can now walk into the showroom and simply pick up from where they left off online. And then resume on or off line as they progress through their car buying and ownership experience. By transforming the delivery of this strategy by a fully engaged network, Blended Retailing has increased both value and volume of sales, as well as customer satisfaction and loyalty. 


The transformation of a franchised network of some 12,000 people working for independent businesses and the digitalisation of our customer journey has required a significant programme of change management. Volkswagen's “clicks” and their “bricks” are class leading but the most critical part of the success of the Blended Retailing strategy has without doubt been the engagement of our people.

Andrew McClelland
Andrew McClelland
Managing Director
Mirador

Andrew helps merchants develop multi-channel strategies and incorporate digital into their physical stores; with an increasing focus on cross-border. Recently he has produced a strategic plan and viability study for a Pure-Plays first foray into physical retailing and built the framework for a manufacturer to start trading direct to consumers through a cross border physical and digital presence. With over 15 years in the technology and e-commerce space, he has knowledge of all areas of the value chain and having carried out numerous international speaking engagements, chairing sessions give me great pleasure and an opportunity to make sure the audience takes home content of value.

Simon Liss
Simon Liss
Managing Partner - Strategy and Innovation
Omnifi

Simon is a forward thinking digital innovator. He started a mobile agency in 2006 before the iPhone was launched and in 2014 co-founded connected retail agency Omnifi. The company operates exclusively within physical retail and leisure environments - working with forward thinking clients and clever technology to bring digital and real worlds closer together. 


Over the past three years the agency has won multiple awards as they continue to successfully deliver connected space innovations for major retail and leisure brands. Simon is a regular speaker and writer on the future of integrated bricks-and-mortar commerce as well as leading the Tech London Advocates Retail Tech group.

Liberty Mawhood
Liberty Mawhood
COO
L Marks

Liberty is the the Chief Operating Officer at L Marks and they are on a mission to help corporates and startups work together better. Liberty has overseen the creation and administration of startup partnership programmes for John Lewis, DPD, Capital One and EDF, among their other partners, and continues to look for new ways for startups to validate their products and for large corporates to implement them quickly and easily. L Marks believe this partnership model can lead to more valuable and disruptive businesses – for both parties and across industries.

Kate Nightingale
Kate Nightingale
Consumer Behaviour & Psychology Lecturer, Founder
London College of Fashion, Style Psychology Ltd.

Kate Nightingale is a consumer, fashion and brand psychologist with experience in retail, hospitality, marketing and construction industries. She has studied psychology, economics, marketing andfashion and continues her education daily. 


Kate is also the founder of Style Psychology Ltd, a consumer behaviour consultancy specialising in retail and hospitality. They focus on strategic solutions improving their clients’ customer experience consistently across channels. They worked with Harvey Nichols, Next, intu Trafford Centre and recently consulted on a leisure centre concept design. Their motto is ‘Building a bridge between science, creativity and business’. Through application of the knowledge in consumer behaviour and psychology, they help leaders, designers and marketersto enhance the emotional, behavioural and commercial effectiveness of their decisions. 


She is a lecturer in consumer behaviour and psychology at London College of Fashion and oftenspeaks at industry events, recently Retail Design Expo 2016, POPAI Retail Experience Conference July 2016, User-Centred Design Conference 2016 and Shopper Brain Conference in Amsterdam 2016.

Paul Wilkinson
Paul Wilkinson
Head of Strategy
Tesco Labs
Kirsten Taylor
Kirsten Taylor
Omni-Channel Proposition and Strategic Development Manager
B&Q
Keith Andrews
Keith Andrews
Head of Retail Portfolio & Innovation
Thomas Cook

Keith Andrews, Head of Retail Portfolio & Innovation – having work for a number of retailers, supporting a range of transformational projects, I’m responsible for the Thomas Cook estate, managing the format and design of our stores, as well as optimising the portfolio. In addition, I’m responsible for identifying, evaluating and delivering new innovations into our retail estate – improving our customers and colleagues experience.

David Hainsworth
David Hainsworth
Product Owner, In-Store Digital
John Lewis

David has been at John Lewis for 7 years and for most of this time he has been focused on Ecommerce. David has worked across the John Lewis website as well as their customer facing apps and is now looking at how John Lewis can take digital into their stores to create great experience for both partners and customers.

Hannah Shepherd
Hannah Shepherd
Head of Retail Experience
Virgin Media
David Blakeney
David Blakeney
Director of Store Development
House of Fraser
Marta Sanchez Serrano
Marta Sanchez Serrano
Head of Retail Experience and Operations
Vodafone
Michael Engler
Michael Engler
Head of Strategy - Premium Experience
BMW Group
Rachel Lund
Rachel Lund
Head of Insight and Analytics
British Retail Consortium
Jens-Jörg Simon
Jens-Jörg Simon
Senior Manager Retail Mobile, Omnichannel & Digital Retail
Adidas
Guy Smith
Guy Smith
Head of Design
Arcadia
Michele Fuhs
Michele Fuhs
Head of Future Retail - Premium Retail Experience
BMW Group
Paul Wills
Paul Wills
Director Dealer Development
Hyundai Motor UK
Francesca Danzi
Francesca Danzi
Former Director of Global Beauty, Managing Director & Founder
Burberry, Danzi Consulting
Giovanni Flore
Giovanni Flore
Digital Signage Project Manager
Benetton
Nick Lansley
Nick Lansley
Innovation Insider
Nick Lansley's Innovation Lab
Chris Chapman
Senior Marketing Manager - Proposition Development
Screwfix Direct