Future Stores Europe 2019

22 - 23 May, 2019

Twickenham Stadium, London

Contact Us: 44 0 (20) 7368 9894

Our Speakers


Mark Foster
6x World Champion Swimmer, 5 x Olympian, 8x World Recorder Holder
Inspirational Speaker

Arguably the most recognised male swimmer of his generation. Representing his country for 23 years, Mark became Britain’s most decorated male swimmer after winning a record 47 major international medals. Mark’s post swimming career has seen him reinvent himself as a renowned broadcaster and successful motivational speaker. 

Pavan Pidugu
Head of Global Store Technology Transformation

Pavan Pidugu is responsible for Transformation of Customer Interfacing solutions, globally at Walmart and is based in Walmart's global headquarters in USA.. For the last 12+ years, he is focused on retail technology and innovation around the world. His areas of expertise include: conceptualization, design and leadership of pioneering efforts in technology innovations in retail industry. He is recognized for developing strategic roadmaps for large retailers that delivered millions of dollars in revenue and cost savings through organizational change and delivery of technology advancements. Pavan is also working on building product centric development organization that will enable and empower teams to build capabilities that are market driven to help Walmart to compete locally and leverage globally.

Melissa Dunn
Head of Digital Product Development
Sainsbury’s Argos

Melissa is Head of Digital Product Development for the omni-channel digital customer experiences for Sainsbury’s Argos. Previously, Melissa has been VP of engineering for product management and search for Sears Online and a Technical Product Architect for Microsoft. Melissa sits on the Sainsbury’s Argos Women in Technology panel and was a finalist for Woman of the Year at the Women in IT awards.

Mei Chen
Head, International Business Fashion and Apparel
Mei Chen joined Alibaba with a focus on helping European companies expand to Asia and develop new revenue streams. In her role, Mei capitalises on her extensive experience in working with Fortune 500 companies in EMEA and the US. Prior to Alibaba, Mei led the global efforts for Mobile App Developers at Google HQs, working with Sales, Marketing, Product and Legal teams to support developers and drive incremental revenue for Google. Prior to this, Mei managed global sales programs to accelerate growth through improvements in Google’s productivity in acquiring new advertisers. In her free time, Mei advises and helps start-ups with areas such as online marketing strategies, monetisation and new go-to-market strategies. Mei started her career in Marketing and Business Development for medical devices at General Electric (EMEA HQs). She holds a Bachelor degree in Business Management and Finance from Carlos III University of Madrid (Spain) and studied at HEC Paris (France).
Carsten Keller
VP Direct to Consumer

Dr. Carsten Keller (43) is Vice President for Direct-to-Consumer at Zalando SE, Europe’s leading online fashion platform. He is responsible for the platform’s digital solutions and oversees Zalando's growing online-to-offline activities. Carsten joined Zalando in 2016 to accelerate the growth of the marketplace business and to build a portfolio of solutions for brand partners (e.g., stock integration, data analytics, wholesale marketplace). Prior to joining Zalando, he served clients in the Fashion and Sportswear industry as a management consultant at McKinsey & Company for twelve years. Carsten holds a Masters degree in Business from the University of Münster and a PhD (summa cum laude) from the University of Bremen.

Simon Torring
Head of Innovation and Omni-Channel, Southeast Asia
Simon Torring is the Head of Innovation and Omni-Channel (Southeast Asia) for Sephora, the world's leading beauty and cosmetics retailer owned by French luxury leader LVMH. Prior to its acquisition by Sephora in 2015, Simon was an early employee of the Singapore-based beauty e-retailer Luxola.com. Originally from Denmark, Simon has lived and worked in Southeast Asia (Singapore, Malaysia and Indonesia) since 2013 - with no plans of returning to the cold north.
Graham Johnston
Head of Omnichannel and Digital First
Graham is leading a cross-functional strategic business transformation programme to design & implement a 5-year plan for the retail estate, with Board-level sponsorship. Leading a virtual team to create a strategic plan for transforming Retail by 2021, which includes an ‘Omnichannel’ strategy, store footprint, strategic partnerships, workspace & store design, product range, digitisation, and delivery of profitability. Accountable for identifying new and innovative revenue streams and ways of working which incorporates a ‘digital first’ strategy.
Stuart Eames
Retail Innovation Lead

Stuart is a passionate and enthusiastic leader in Innovation, process improvement and lean methodology, working within Waitrose, a tier one British Grocer. Having spent 16 years running supermarkets and understanding first hand how inefficiency and poor processes lead to employee frustration, Stuart is now leading Retail innovation for Waitrose having delivered £8m savings to date. Stuart launched the Waitrose Partner Ideas scheme in 2015, managing ideas from grass roots. Recently recognised through the Employee Engagement Alliance Awards 2017. Stuart specialises in idea management and presents on both the subject of engaging employees and also how to deliver employee ideas and bring benefits to an organisation.

Matt Price
Head of Commercial & Store Design

Joining EE as Head of Commercial Development, Matt managed the creation of a three-year strategy plan, which resulted in a huge annual profit growth and he also led the commercial transformation of the channel focusing on performance improvement and new category growth. Matt’s vast consumer, product and commercial trading knowledge has influenced his current role as Head of Commercial Development and Store Design. One of his most recent projects involved managing the execution of the biggest transformation of EE’s store design, with the ‘Showcase’ store format, which can be seen in EE stores on Tottenham Court Road and in Westfield White City, Westfield Stratford, Nottingham and Oxford Westgate. These ‘Showcase’ stores convey the breadth of EE’s brand offer; using technology to increase the consumer experience in store. Matt’s collaborative and customer-centric approach to business is evident in this concept and throughout the delivery and execution of store concepts across EE’s estate of over 550 stores.

Guy Smith
Head of Design
Guy Smith, head of design at Arcadia Group, is a leading figure in the world of retail design. Previously, he has created unique and award-winning designs for clients including Gap, River Island, Hugo Boss, Nokia and John Lewis.
Richard Lems
Director, Format & Design
Rituals Cosmetics
Already young, Richard knew that retail is his thing. Started as youngest area manager for a big retail chain in the Netherlands he grows from area manager to director of Format & Design. 12 years ago he started with the start up “Rituals” and since then experienced and is one of the key responsible person for ,the amazing growth of Rituals. Responsible for the Format & Design strategy of the company and the general look and feel of all point of sales. His team managed the growth of point of sales locations from 7 stand alone store until 650 and from 700 wholesale locations to 2500 wholesale locations in the last 10 years and numerous of other projects like shopping windows, pop up stores and exhibition stands. Translating the brand philosophy in a retail experience and let the rituals fans get the best “slow down” experience they can have. At Rituals we don’t sell beauty, we’re here to make you feel special!
Martin Urrutia Islas
Head of Global Retail Experience

Martin has 20 years of experience on Retail including roles across different regions and countries that has given him a global experience, developing retail programs that create positive shopping experiences, with a strong foundation on insights to create competitive advantages, he also has a strong passion for innovation and developing never seen before experiences in-store. He believes on the importance of delivering memorable experiences in-store with the ambition to develop the future of retail. He joined The LEGO Group  in 2010, and is based at the Global Headquarters in Denmark. He has had different responsibilities, including the creation of the Global Retail Innovation Team that is leading today, where they create new retail experiences that leverage insights with a strong influence on current and future external trends, ensuring we offer relevant and consistently awesome LEGO® experiences on every shopping mission.

Jens Jorg Simon
Director, Business Solutions, Retail Mobile

Jens is passionate about sports and innovation which drives him to build strong collaborative teams to deliver digital and operational business solutions. His professional journey at adidas started back in 2005. In 2007 he joined retail back office teams where he was responsible for multiple solutions in global retail. He feels grateful that the experience gained from working on building a business helpdesk, sorting stock rooms, selling products, building loyalty program, establishing gift cards, business solutions and omnichannel brought him to lead the global retail mobile department for digital store solutions where he delivers and establishes the vision of how digital store tools and store associate mobile is operated in a complex and challenging environment. Jens is very focused on enhancing purpose build  solutions and is constantly striving for operational excellence and premium consumer experience.

Stefan Schmidhammer
IT Retail Innovation Director
Kate Nightingale
Consumer and Fashion psychologist & Founder
Style Psychology Ltd

Style Psychology Ltd is a (customer) HUMAN experience consultancy with a twist. It is a new view on consumer business stemming from an old view on the human. Our unique formula mixes decades of scientific wisdom on human behaviour, with our team’s unrivalled experience in consumer business and creative thinking unlike any other.
Kate and her associates worked on varied projects with brands like Harvey Nichols, House of Fraser, Desigual. She is currently advising global jewellery brand on their new store concept and had previously collaborated with architectural firm rpa:group on a leisure centre concept design for Water Babies currently being built in China, UK and Germany.
Kate is also a lecturer in consumer psychology, consumer behaviour and customer experience at Regent’s University, Instituto Marangoni and London College of Fashion. She speaks at numerous industry conferences and is often approached by press appearing on Sky News, BBC News and Channel 4 News amongst others

Jenny North
Head of Customer Development
Hobbycraft Club

Jennifer managed digital and ecommerce at premium paint brand Farrow & Ball for 6 years, went on to work in online customer experience in financial services before leading omni channel proposition at B&Q. She now heads up customer loyalty and category marketing at Hobbycraft.

Ian Plummer
Director, Manufacturer and Agency
Auto Trader
Responsible for sales of Volkswagen passenger cars in the UK totalling approximately 225 000 new cars sold to private and fleet customers, as well as the network sales of approximately 130 000 used cars. Responsible both for the customer experience delivered by the nearly 200 Volkswagen Retailers, and also for ensuring the profitability of the franchised network.
Maureen McDonagh,
Industry Head-– Retail

Maureen joined Facebook to focus on growing Facebook’s UK Grocery business. Maureen’s experience spans across Sales and Marketing, Client Management, Operations, Strategy and Mergers and Acquisitions. Prior to Facebook, Maureen was on the Leadership Board for Nectar, managing eCommerce and Digital Media. During her time at Nectar she launched Nectar’s Women in Leadership programme and Innovation platform. Many of Maureen’s defining career moments came from her time at News International, working on commercializing digital and content assets for The Times, Sunday Times and The Sun to drive revenue. During her time, she was responsible for launching Su Doku merchandise to the UK retail market.

Craig Summers
Managing Director
Manhattan Associates
Craig Summers joined Manhattan Associates in early 2017 as Managing Director, UK. In this role, Mr. Summers has responsibility for all aspects of Manhattan’s UK operations including sales, marketing, consulting/project services, customer service and business development. Prior to this, he spent time in a variety of senior leadership roles including Senior Director at Oracle and Enterprise Sales Director at IBM. Craig is an expert in all things customer experience and drove significant change in the Oracle CRM / CX business, transforming its traditional ‘on premise’ software business into a dynamic, transactional Cloud / SaaS business.
Tristan Rogers

Tristan is the founder and CEO of Concrete. Tristan launched Concrete in 2003 with the vision of helping retail brands to better manage their operations across their owned-stores, franchise, and wholesale partners. Since then, Concrete has grown to become an international leader in task management, and store communications tools for the retail sector - with clients including Justice, L’Oreal, Vans, and Tiffany & Co.

Dr Julian Hensolt
Founder & CEO

Dr. Julian Hensolt has >10 years of work experience in various positions at the Daimler AG, such as purchasing or module strategy. Also, he pursued a PhD in supply chain management, which revealed several disadvantages of the fashion supply chain, compared to other industry segments. For instance, the fashion industry displays 6-16 times higher returns than any other e-commerce segment, clothing is still produced in batch sizes so in the end of the season a lot gets scrapped and more than 3 quarters of the clothing people own is worn less than 4 times in life. Therefore, he founded Dresslife, in order to transfer some of the findings of more innovative supply chains to the fashion industry.

Jonna Fassbender
Founder & CEO

StyleScript offers fashion retailers 1:1 personalization to the highest level. StyleScript provides their customers with highly focused personal style and outfit recommendations that match their individual and specific needs, desires and taste levels. Jonna brings her 15+ years of marketing and eFashion experience together. I’m meeting human needs through Fashion Style AI technology by offering every online user a personal style adviser and personal style profile. This is possible through our patent-pending technology of the Universal Lifestyle Language. My personal drive is making virtual personal fashion style advise a reality and give back personal style insights to customers.

Chris Field
Fieldworks Marketing
Chris advises technology companies on how to sell into retail and the global consumer industries. He run’s a network of 8,000 senior retailers, manages the recruitment of international retailers to major conferences in the US and Europe, and runs a number of vendor communities. Chris published a report on their development of a new sales and marketing model that better reflects the changing way retailers and brands chose, buy and implement technology. Chris believes that the technology industry needs to get better at promoting the value of its solutions, in order to secure higher investment and improve its influence.
Simon Liss
Managing Director

Simon is a forward thinking digital innovator. He started a mobile agency in 2006 before the iPhone was launched and in 2014 co-founded connected retail agency Omnifi. The company operates exclusively within physical retail and leisure environments - working with forward thinking clients and clever technology to bring digital and real worlds closer together. Over the past three years the agency has won multiple awards as they continue to successfully deliver connected space innovations for major retail and leisure brands. Simon is a regular speaker and writer on the future of integrated bricks-and-mortar commerce as well as leading the Tech London Advocates Retail Tech group.

Mike Roberts
Chief Creative Officer

Mike’s business and creative philosophy is a simple one; everything starts with humans! It’s this refreshingly grounded perspective and approach that spearheads the creative vision of Green Room Design. His intelligent, considered and highly engaging persona provides audiences with an alternative view of the industry landscape - and in turn - the crux of the challenges that brands and retailers currently face.

Christian Stephan
Head of Innovation Research, Digital Strategy & Transformation
MediaMarktSaturn N3XT
Maya Hagoel
Head of Business Development

Maya has been helping companies think strategically for over 10 years. At Riskified, the world's leading e-commerce fraud prevention solution, Maya is responsible for Riskified's growth efforts in EMEA and APAC, working with global enterprise businesses to grow their online revenue, optimize fraud management operations, and gain market share & customer loyalty. Having joined Riskified three years ago, she has helped grow its customer base to enterprises such as Macy's, lastminute.com, Prada, FinishLine, Ctrip and many others. Prior to Riskified, Maya was the first Director of Investor Relations for Wix.com who she took public on NASDAQ in Nov 2013. Prior to that, she spent most of her career as an investment banker at Citigroup and Poalim Capital Markets working with companies on raising capital as well as mergers and acquisitions.

Marta Sanchez Serrano
Head of Digital Transformation
Vodafone Spain
Vanda Astfäller
Head of Sales Consumer Goods

Vanda Astfäller holds the position of the Head of Sales Consumer Goods at Wirecard (www.wirecard.de), a leading global technology provider for electronic payment across all sales channels, since 2016. Vanda Astfäller collected her first international experience during her studies abroad at the Free University of Bozen in Italy. Ever since she has been working with large, international client base and played a vital role in the ongoing success of merchants from various industries. After starting her career at Wirecard 7 years ago, Vanda Astfäller has developed an excellent knowledge about payment solutions, risk management and technological innovations, such as WeChat Pay and Alipay, she has been pioneering market-driven approaches to change the future of shopping together with her team.

Gavin Williams
Director of Product, Store of the Future
Julian Shovlin
Founder and CEO

Irish entrepreneur Julian Shovlin is the founder and managing director of iSmash, the UK’s high street tech repair specialist, launched in 2013. Before founding iSmash, Julian studied Business & Economics at Trinity College in Dublin, which is where – through his own smartphone repair frustrations – he recognised the gap in the market for a specialised device repair service. Initially offering the service online-only during the second year of his degree, Julian launched iSmash in London in 2013, with the mission to provide a high-tech, reliable and convenient solution to the nation’s device repair problem.

Giovanni Flore
Digital Signage Project Manager
Kathryn Malloch
Head of Customer Experience

Kathryn is Group Head of Customer Experience at Hammerson. She is responsible for shaping the experience within Hammerson’s shopping centres and retail parks to help create destinations that excite shoppers, attract retailers, reward investors and serve communities. During her time at Hammerson she has led a number of innovative projects, including the launch of 'Style Seeker' which uses AI visual search technology to help shoppers find products easily. Kathryn previously worked for Home Retail Group for 12 years and during her time there she successfully delivered a number of large scale multi-channel transformation projects, including the implementation of click & collect for Homebase.com. Kathryn’s experience and background gives her an excellent understanding of emerging technologies and trends in both the retail & property sector. Hammerson is a leading retail property company with a real estate portfolio in the UK and France of around £10.6 billion. The Company has investments in 22 major shopping centres, 15 retail parks and 20 premium outlets providing a total of 2.3 million m² of retail space. With 440million shopper visits per annum, leading destinations include including Bullring, Brent Cross, Les Terrasses du Port and Bicester Village.

Alan Taylor
Former Head of Retail Design
Michele Trevisan
Global Head of Store Design

Michele is leading a team focused on creative retail design for the Italian fashion apparel company, Benetton. Michele leads the development and implementation of new retail design concepts with worldwide responsibility.

Mark Stevens
Director of Creative
Mark Nicholson
Head of Online and Omnichannel
Caroline Casey-Norbury
Head of Store Concept and Innovation
Simon Whitehead
Head Experience Stores
Simon De Silva
Global Head of Customer Experience
Bang & Olufsen
David Lovett
Head of Product
Charlotte Tilbury
Yolande Jones
Group Retail Operations Manager
Darren Read
Head of Retail, Europe
Rapha Clubhouses
Shannon Pope Ellis
Store Planning & Design Director
Estee Lauder
Caroline Crosswell
Retail Operations and Development Director
Rapha Clubhouses
Gary Bott
Head of UK and EU
Gentle Monster
Andy Turnbull
Creative Director
Richard Hurren
VP and Managing Director, Northern Europe
Levi Strauss and Company
Simon Rusell
Director, operations development
John Lewis
Karen Harris
Managing Director
Intu Digital
Karen joined the Intu Group in 2012 as part of the acquisition of StyleMeTV, an online shopping centre. Previously Founder & CEO of Geronimo PR (one of the UK’s largest PR agencies) and Non-executive Chairman of TVC Group (an integrated marketing agency specialising in broadcast & digital; sold to the Economist in March 2012). In addition to her experience in digital media and broadcast, Karen was listed as a leader in her field in the PR Week Powerbook and is a trustee of a large education based charity.
Dr Michael Goller
Haim Baron
Dr Simon Moore
Innovation Bubble

We're always looking ahead to book a roster of inspiring speakers. Contact us today to reserve your spot.

Want to see who spoke previously? View the list here.