Future Stores 2017

May 16-May 17, 2018

Hilton London Tower Bridge

Contact Us: 44 0 (20) 7368 9894

Chris Field

Fieldworks Marketing

14:15 Case Study Revolution: How can you unlock insights from data you already have to help your customers in store, improve their experiences and decrease their frustrations

Many companies don't realise that they have all the data that would answer so many customer questions. In this session we will cover how data can help top customer questions, such as:

  • Do you have any stock of this product right now?

  • I am in-store, how can I find my way to get to the product?

  • What are your busy times? I'd rather visit when you are quieter!

  • Which is the least busy checkout in your supermarket right now?

15:00 Interview Revolution: How to create a successful and scalable service-led customer experience in your physical retail environment

  • How can implementing assisted selling help to improve customer conversations in-store and elevate your overall customer experience?

  • How can you introduce digital services that simplify the increasingly complex customer journey and that help both manage and drive footfall into your store?

  • How can you work with your digital teams to create joined up experiences for your customers that drive loyalty and increase sales?

11:15 Synergy Workshop: How can you successfully reposition an inherently traditional business to attract new customer bases and integrate technology into your business model to ensure future success?

Chair: Chris Field, CEO, Retail Connections

  • What is the best approach to repositioning your business to increase your remit and connect with new customers?

  • What are the key threats and opportunities faced by traditional retailers today and how can you ensure you stay at the top of your game?

  • What are the future prospects for retailers and what role will technology play in the future of the high street?

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