Future Stores 2017

May 15-May 16, 2017

Radisson Blu Portman Hotel, London

Contact Us: 44 0 (20) 7368 9894

Keith Andrews

Head of Retail Portfolio & Innovation
Thomas Cook

Keith Andrews, Head of Retail Portfolio & Innovation – having work for a number of retailers, supporting a range of transformational projects, I’m responsible for the Thomas Cook estate, managing the format and design of our stores, as well as optimising the portfolio. In addition, I’m responsible for identifying, evaluating and delivering new innovations into our retail estate – improving our customers and colleagues experience.



Main Day One: 31st May 2017 - Increasing Customer Engagement With Digital

14:15 Case Study Revolution: How to create an ultra-convenient store experience for your customers by providing faster and easier ways to achieve their shopping missions

  • Optimising digital channels: How to ensure you are fulfilling your customers need to come in-store by providing a multi-sensory shopping experience

  • How can you introduce digital technologies into your store that will help your customers make better use of their time around the shop floor?

  • How can you provide personalised shopping experiences that are relevant in the moment to help consumers meet their shopping goals?

  • How can you design a helpful store format and shop floor service that achieves a bigger brand impact and makes you stand out from the competition?

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