Future Stores 2017

May 31-June 01, 2017

Radisson Blu Portman Hotel, London

Contact Us: 44 0 (20) 7368 9894

Kirsten Taylor

Omni-Channel Proposition and Strategic Development Manager
B&Q


Main Day One: 31st May 2017 - Increasing Customer Engagement With Digital

12:15 PM Case Study Revolution: How to implement new store strategies to get the most out of your physical stores and increase your Omnichannel offering

  • Achieving single view accuracy: How to gain real-time visibility on your customers and inventory to improve your store operations and provide a seamless buying experience for your shoppers

  • Exploring click and collect: How can you introduce new customer services in store that bridge your online and offline offering and simplify your customers’ shopping missions?

  • How to introduce digital devices into bricks and mortar to provide a customer experience that goes beyond the usual physical capabilities of your store

  • How can you get your store associates onboard with new store concepts to fully deliver on your in-store customer experience?

Roundtable Leaders: Chris Chapman, Senior Marketing Manager - Proposition Development, Screwfix Direct & Penny Malm, Head of Digital Innovation and Consumer Experience, Nobia