Future Stores 2017

May 16-May 17, 2018

Hilton London Tower Bridge

Contact Us: 44 0 (20) 7368 9894

Simon Torring

Head of Innovation and Omni-Channel (Southeast Asia)
Simon Torring is the Head of Innovation and Omni-Channel (Southeast Asia) for Sephora, the world's leading beauty and cosmetics retailer owned by French luxury leader LVMH. Prior to its acquisition by Sephora in 2015, Simon was an early employee of the Singapore-based beauty e-retailer Luxola.com. Originally from Denmark, Simon has lived and worked in Southeast Asia (Singapore, Malaysia and Indonesia) since 2013 - with no plans of returning to the cold north.

09:20 Morning Case Study: From e-commerce startup to omni-channel leader - The story of Sephora Southeast Asia

  • Illuminating insights from customer journey mapping in nine diverse countries
  • Exploring the power of "browse, buy, ask and exchange where you want" retail
  • How can you successfully get past problems on pricing, selection and promotion principles?
  • Lessons from retail in Southeast Asia: How you can truly succeed with omni-channel?

11:15 Synergy Workshop: How can you successfully reposition an inherently traditional business to attract new customer bases and integrate technology into your business model to ensure future success?

Chair: Chris Field, CEO, Retail Connections

  • What is the best approach to repositioning your business to increase your remit and connect with new customers?

  • What are the key threats and opportunities faced by traditional retailers today and how can you ensure you stay at the top of your game?

  • What are the future prospects for retailers and what role will technology play in the future of the high street?

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