Main Day 1 Transforming In-Store CX
Tuesday, May 19th, 2020
Ø How can you re-invent your stores to achieve greater in-store traffic and drive ROI for the business?
Ø How can you create fun experiences which translate into operational retail realities?
Ø How can you define a global expansion programme across your omni-channel and bricks and mortar strategies that focus on experience, innovation and engagement?
Ø How can you define what a true and unique brand experience mean and how can you translate that into a compelling in-store proposition?
Ø What tools are best placed to evaluate how you can best support your store proposition with online channels whilst creating seamless and value-add customer experience?
Ø How can you deliver a true and unique brand experience that takes your retail base from conventional to dynamic?
Main Day 2 Creating Value-Add Experiences
Wednesday, May 20th, 2020