16 - 17 May, 2018
Hilton London Tower Bridge
Contact Us: 44 0 (20) 7368 9894
Dave LancefieldDirector of Solutions Consulting
David leads solution consulting for Reflexis in the UK and Northern Europe and has over 15 years experience of working in the retail sector. Prior to joining Reflexis, Dave spent 6 years at Homebase and 7 years at Next – during this period he held a number of Store and Central Operations roles. Before leaving Homebase to join Reflexis, Dave was responsible for the compilation, budgeting and sign off of the overall retail workload and activity plan for all stores. Through his background he is acutely aware of the cost pressures that retailers are under, the increasing service expectations from customers and the growing workload demand placed on stores. He is passionate about helping retailer’s face into these challenges and find solutions that help them re-focus employees on selling effectively and delivering great customer service
12:00 PM Case Study: Succeeding in real-time retail: How can you implement unified tools in-house to streamline retail operations and equip your workforce with insights to fuel the customer journey?
- How to provide your store associates with digital to fuel customer service capabilities in your store
- How can you integrate new technology around the shop floor to reduce heavy lifting and free up sales associate time to build stronger relationships with your customers?
- How can you best analyse insights from workforce technology to evaluate the performance of your wider store portfolio and pin-point areas for improvement?
- How can you build a centralised operations hub for all your workforce tasks and processes to drive real-time insights on store performance?