16 - 17 May, 2018
Hilton London Tower Bridge
Contact Us: 44 0 (20) 7368 9894
David BlakeneyDirector of Store Development
House of Fraser
4:15 PM Innovation Panel: Creating an ultra-convenient in-store environment: How can you implement slick in-store processes that enable your customers to achieve their shopping goals at speed?
9:20 AM Panel Discussion: Building communities around stores: How can you launch stores based on consumers’ wider lifestyle to create retail experiences that perfectly fit into their day-to-day choices?
- Creating social stores: How can you craft store concepts that engage with shoppers on an emotional level to build lasting relationships?
- How to implement experiences in retail that evoke psychological and emotional reactions from customers and drive deeper connections
- Moving away from commercial KPIs: How can you measure the true impact of your store based on fulfillment levels of customer wants and needs?
- How can you integrate more social elements into your store offering and increase your role in generating the surrounding community?