Main Day 1 Transforming In-Store CX
Tuesday, May 19th, 2020
Ø Going beyond the product: How can you disrupt shop floor to offer valuable customer services beyond product display and purchasing?
Ø Making stores social: How can you introduce photogenic spaces to encourage your customers to promote your stores online and become brand ambassadors?
Ø Succeeding with modular stores: Howto quickly adapt your store spaces to continuously surprise and delight your shoppers
Main Day 2 Creating Value-Add Experiences
Wednesday, May 20th, 2020
Ø How can you identify which tech-driven innovations can help your workforce move from a transaction focused to a more customer-centric role?
Ø What kind of training programs are best placed to equip your workforce with the skills they need to become people experts?
Ø What are the benefits of recruiting outside of traditional retail channels?
Ø How can you empower your staff to help boost their in-store sales and contribute to increased brand loyalty?