Future Stores Europe 2020

19 - 20 May, 2020

The Tower Hill Hotel, London

Gary Bott, Managing Director at Gentle Monster
Gentle Monster Logo

Gary Bott


Managing Director
Gentle Monster

Check out the incredible speaker line-up to see who will be joining Gary.

Download The Latest Agenda

Main Day 1 Transforming In-Store CX

Tuesday, May 19th, 2020


4:20 PM Case Study Revolution: Enhancing the in-store experience: How can you increase innovation and build memorable store spaces to transform the shopping journey, and make your bricks and mortar offering ‘instagrammable’?

Ø  Going beyond the product: How can you disrupt shop floor to offer valuable customer services beyond product display and purchasing?
Ø  Making stores social: How can you introduce photogenic spaces to encourage your customers to promote your stores online and become brand ambassadors? 
Ø  Succeeding with modular stores: Howto quickly adapt your store spaces to continuously surprise and delight your shoppers 

Main Day 2 Creating Value-Add Experiences

Wednesday, May 20th, 2020


2:40 PM Oxford Style Debate: TRUE or FALSE: It is essential to mobilise your in-store associates with digital tools to best assist today’s modern customers in-store

Ø  How can you identify which tech-driven innovations can help your workforce move from a transaction focused to a more customer-centric role?
Ø  What kind of training programs are best placed to equip your workforce with the skills they need to become people experts?
Ø  What are the benefits of recruiting outside of traditional retail channels?
Ø  How can you empower your staff to help boost their in-store sales and contribute to increased brand loyalty?