Future Stores Europe 2019

21 - 23 May, 2019

Twickenham Stadium, London

Contact Us: 44 0 (20) 7368 9894

Gavin Williams


Director of Product, Store of the Future
Farfetch


9:40 AM Spotlight on Innovation: Creating meaningful conversations with customers: How can you use customer data from online and offline interactions to create the bespoke in-store experiences that your customers want?

ü  How to increase your data capture capabilities to gain better insights into what, when and why your customers are buying and help them along their retail journey
ü  How can data-driven insights provide greater detail on customer behaviour to help you connect the dots in the customer journey and create personalised in-store customer services?
ü  Making in-store data rich: How can you implement data touch points around the shop floor to recognise your shopper’s in-store as well as online and enable more accurate customer insights?
ü  Optmising physical spaces: How can insights from customer data help you craft new store concepts and services that meet the growing demands of the modern-day shopper?


Check out the incredible speaker line-up to see who will be joining Gavin.

Download The Latest Agenda