Future Stores Europe 2019

22 - 23 May, 2019

Twickenham Stadium, London

Contact Us: 44 0 (20) 7368 9894

Graham Johnston

Head of Omnichannel and Digital First

Main Day One: Thriving In The Era Of Connected Retail

Wednesday, May 22nd, 2019

11:35 AM Innovation Case Study: Succeeding in brand alignment across multiple channels: How to create blended retail experiences to make digital to physical customer journeys seamless

- Creating an agile enterprise: How can you take a ‘test and learn’ approach to innovation to successfully execute new concepts across customer channels?
- Providing value to your omnichannel shoppers: How can you provide connected services across your customer channels to increase convenience and boost sales?
- How can you better connect to customers with new technologies that take them on an in-store digital journey?
- How can you humanise digital channels to provide personalised services to customers and create fluid shopping experiences both on and o offline?
- Enhancing customer interactions across your brand channels: How to maximise purchasing potential in today’s complex multi-channel customer journey

Check out the incredible speaker line-up to see who will be joining Graham.

Download The Latest Agenda