Graham is leading a cross-functional strategic business transformation programme to design & implement a 5-year plan for the retail estate, with Board-level sponsorship. Leading a virtual team to create a strategic plan for transforming Retail by 2021, which includes an ‘Omnichannel’ strategy, store footprint, strategic partnerships, workspace & store design, product range, digitisation, and delivery of profitability. Accountable for identifying new and innovative revenue streams and ways of working which incorporates a ‘digital first’ strategy.