Future Stores Europe 2019

22 - 23 May, 2019

Twickenham Stadium, London

Contact Us: 44 0 (20) 7368 9894

Jenny North

Head of Customer Development
Hobbycraft Club

Main Day One: Thriving In The Era Of Connected Retail

Wednesday, May 22nd, 2019

4:00 PM Creative Boardroom: Meeting the needs of the modern-day omnichannel shopper: How can you best collate customer data to provide your shoppers with a unified experience across multiple touchpoints?

How can you implement data-driven insights into your omnichannel strategy to deliver relevant customer communication and services along the increasingly complex customer journey?

How can you utilise data to identify your customers and advise on next best steps in their shopping journey to move them along the path the purchase?

How can customer data help to craft personalised benefits into shopper’s loyalty schemes to increase interaction whilst making your customers feel appreciated?

How can you leverage consumer data to gain a holistic view of your shopper’s preferences and build a strong direct-to-customer strategy to remain competitive a saturated market?

Check out the incredible speaker line-up to see who will be joining Jenny.

Download The Latest Agenda