Main Day One: Thriving In The Era Of Connected Retail
Wednesday, May 22nd, 2019
How can you implement data-driven insights into your omnichannel strategy to deliver relevant customer communication and services along the increasingly complex customer journey?
How can you utilise data to identify your customers and advise on next best steps in their shopping journey to move them along the path the purchase?
How can customer data help to craft personalised benefits into shopper’s loyalty schemes to increase interaction whilst making your customers feel appreciated?
How can you leverage consumer data to gain a holistic view of your shopper’s preferences and build a strong direct-to-customer strategy to remain competitive a saturated market?