Kathryn is Group Head of Customer Experience at
Hammerson. She is responsible for shaping the experience within Hammerson’s
shopping centres and retail parks to help create destinations that excite
shoppers, attract retailers, reward investors and serve communities. During her
time at Hammerson she has led a number of innovative projects, including the
launch of 'Style Seeker' which uses AI visual search technology to help
shoppers find products easily. Kathryn previously worked for Home Retail Group
for 12 years and during her time there she successfully delivered a number of
large scale multi-channel transformation projects, including the implementation
of click & collect for Homebase.com. Kathryn’s experience and background
gives her an excellent understanding of emerging technologies and trends in both
the retail & property sector. Hammerson is a leading retail property
company with a real estate portfolio in the UK and France of around £10.6
billion. The Company has investments in 22 major shopping centres, 15 retail
parks and 20 premium outlets providing a total of 2.3 million m² of retail
space. With 440million shopper visits per annum, leading destinations include
including Bullring, Brent Cross, Les Terrasses du Port and Bicester Village.
Check out the incredible speaker line-up to see who will be joining Kathryn.
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