Future Stores Europe 2019

22 - 23 May, 2019

Twickenham Stadium, London

Contact Us: 44 0 (20) 7368 9894

Mark Nicholson


Head of Online and Omnichannel
O2


9:20 AM All Star Panel: Incorporating online with bricks and mortar: How can you build a ‘best-in-class’ customer-centric omnichannel roadmap to future-proof your business and continue to thrive in a constantly changing market?

- Unifying business skillsets: How can you best restructure internal processes to align business functions and create seamless connections across customer channels?
- Inspiring mind-sets for increased innovation: How can you create a culture of collaboration across the organisation to cooperate on new brand experiences and deliver on customer goals?
- Implementing a start-up mentality: How can you best disrupt your business with a ‘fail fast’ digital culture to keep up with changing consumer trends?
- Understanding customer intent: How can you get closer to your consumers to understand their goals at every stage of the shopping journey to improve the CX across all touch points?
- Removing channel competition: How can you best reduce internal silos to create blended teams that solve cross-channel customer pain points and craft connected commerce?



Check out the incredible speaker line-up to see who will be joining Mark.

Download The Latest Agenda