Future Stores Europe 2020

19 - 20 May, 2020

The Tower Hill Hotel, London

Martin Roulund Jakobsen, Head of Market Manager EMEA at Radisson Hotel Group
Radisson Hotel Group Logo

Martin Roulund Jakobsen

Head of Market Manager EMEA
Radisson Hotel Group

Check out the incredible speaker line-up to see who will be joining Martin.

Download The Latest Agenda

Main Day 1 Transforming In-Store CX

Tuesday, May 19th, 2020

4:20 PM Retail Innovation Think Tank: How can retailers learn from hospitality CX success stories to turn physical stores into must-visit destinations for customers?

Brainstorm with your peers in an intimate environment how to turn your existing or new shops in must visit destinations for your customers. This session will help you drill down on the practical steps of creating memorable spaces; from conception through to delivery and understand what the key success factors are to earn a ‘destination status’ and gain a competitive edge on the high street.
This workshop will arm you with the essential toolkit on how to drive change and switch mind-set within your organization to help your stores constantly evolve and keep up with customers’ changing needs.