Main Day Two: The Renaissance of Physical Retail
Thursday, May 23rd, 2019
- How to build your wider brand experience into new store concepts to deliver a holistic CX for your bricks and mortar shoppers
- How can you provide in-store services for customers at every stage of the shopping journey to solve pain points pre and post purchase and build strong customer relationships?
- How can you best sell new store concepts to your workforce and gain their buy-in to embody and promote key brand values across your store estate?
- How can you strategically expand your store estate to better connect with customers and provide additional support and services where your customers need you?