Future Stores Europe 2020

19 - 20 May, 2020

The Tower Hill Hotel, London

Beth Horn, Head of Industry, Retail & Ecommerce at Facebook
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Beth Horn

Head of Industry, Retail & Ecommerce

Check out the incredible speaker line-up to see who will be joining Maureen.

Download The Latest Agenda

Main Day 2 Creating Value-Add Experiences

Wednesday, May 20th, 2020

2:40 PM Case Study Revolution: How can you collaborate with social media platforms to gain a better understanding of your customers and achieve a sophisticated and relevant form of personalisation?

Ø  How brick-and-mortars can stay competitive in the digital age via social media and why it's critical to master this platform in order to offer a consistent and personalised CX across different channels
Ø  How to create value through social media platforms and generate a direct impact on footfall
Ø  Creating sharable social media moments: How to offer memorable experiences in-store that enhance your brand’s online presence through your offline proposition