Penny Malm (Past Speaker)

Penny is passionate about digital innovation and loves experimenting on real customers. As Head of Digital Innovation and CX at Nobia, Europe's kitchen specialist with 20 strong brands, Penny works with future customer journeys in the kitchen buying space. She is currently responsible for establishing and rolling out omnichannel retail at Nobia, which includes testing new instore technologies, building new digital products, and attempting to create an omnichannel buying experience that makes both customers and salespeople happy.