Future Stores Europe 2019

22 - 23 May, 2019

Twickenham Stadium, London

Contact Us: 44 0 (20) 7368 9894

Richard Hurren


VP and Managing Director, Northern Europe
Levi Strauss and Company


12:55 PM Keynote Case Study: Succeeding in direct-to-consumer: How to create meaningful consumer interactions to increase customer engagement and build brand loyalty

- How to optimise every customer channel with personalisation to create a consistent CX along the shopping journey
- How can you keep track of evolving customer needs and expectations to maintain high levels of engagement with your brand fans?
- How can you create a complimentary customer experience between your digital and physical customer channels and establish a consistent brand voice at every touchpoint?
- What is the best way to integrate incentivised customer loyalty concepts into the omnichannel journey to deliver unique shopping moments?



Check out the incredible speaker line-up to see who will be joining Richard.

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