Future Stores Europe 2019

22 - 23 May, 2019

Twickenham Stadium, London

Contact Us: 44 0 (20) 7368 9894

Shannon Pope Ellis


Store Planning & Design Director
Estee Lauder

Main Day One: Thriving In The Era Of Connected Retail

Wednesday, May 22nd, 2019


2:50 PM Panel Discussion: Designing connected ‘Phygital’ spaces: How can you integrate convenient digital customer services at the heart of your physical stores to reduce friction along the customer journey?

Targeting the ‘phygital’ generation: How can you combine your physical and digital worlds to give your customers immediacy, immersion and interaction? 

Overcoming the hype: How can you best evaluate the retail technology landscape to identify which innovations provide real customer value and aid purchase decision making?

Alleviating customer pain points: How can you better understand your shopper’s retail goals to bring in new digital tools that solve customer problems and improves your in-store value proposition?

Enabling autonomous customer journeys: Which digital tools are best placed to allow customers to self-guide and access the products and information they need to complete their shopping missions?


Check out the incredible speaker line-up to see who will be joining Shannon.

Download The Latest Agenda