Future Stores Europe 2020

19 - 20 May, 2020

The Tower Hill Hotel, London

Simone Sweeney, Vice President, Global Retail Development at The LEGO Group
The LEGO Group Logo

Simone Sweeney


Vice President, Global Retail Development
The LEGO Group

Check out the incredible speaker line-up to see who will be joining Simone.

Download The Latest Agenda

Main Day 1 Transforming In-Store CX

Tuesday, May 19th, 2020


9:30 AM Fireside Chat with LEGO: Thriving on today’s high street: How can you create a customer-centric strategy that enhances the role of bricks and mortar and positively impact footfall in your stores?

Ø  How can you re-invent your stores to achieve greater in-store traffic and drive ROI for the business?
Ø  How can you create fun experiences which translate into operational retail realities?
Ø  How can you define a global expansion programme across your omni-channel and bricks and mortar strategies that focus on experience, innovation and engagement?
Ø  How can you define what a true and unique brand experience mean and how can you translate that into a compelling in-store proposition?
Ø  What tools are best placed to evaluate how you can best support your store proposition with online channels whilst creating seamless and value-add customer experience? 
Ø  How can you deliver a true and unique brand experience that takes your retail base from conventional to dynamic?