Main Day Two: The Renaissance of Physical Retail
Thursday, May 23rd, 2019
- Customer journey mapping: How can you seamlessly connect customer touch points to deliver a consistent brand experience when serving customers in-store?
- How can you connect your online and offline channels to identify your customer’s early in their in-store journey to customise their experience?
- How can you best reflect your brand DNA in your in-store customer communications to effectively promote your brand proposition?
- Creating a connected workforce: How to equip your store associates with digital tools to enable them to recognise customers and provide tailored services