Future Stores Europe 2019

22 - 23 May, 2019

Twickenham Stadium, London

Contact Us: 44 0 (20) 7368 9894

Stuart Eames


Retail Innovation Lead
Waitrose

Main Day Two: The Renaissance of Physical Retail

Thursday, May 23rd, 2019


9:00 AM Morning keynote: How to bring cross-channel services in-store to provide simple and efficient customer experiences that give your brand the competitive edge

- Customer journey mapping: How can you seamlessly connect customer touch points to deliver a consistent brand experience when serving customers in-store?
- How can you connect your online and offline channels to identify your customer’s early in their in-store journey to customise their experience?
- How can you best reflect your brand DNA in your in-store customer communications to effectively promote your brand proposition?
- Creating a connected workforce: How to equip your store associates with digital tools to enable them to recognise customers and provide tailored services


Check out the incredible speaker line-up to see who will be joining Stuart.

Download The Latest Agenda