Main Day 1 Transforming In-Store CX
Tuesday, May 19th, 2020
Ø How should employees be selected, trained and developed and what do employers need to offer to retain and reward top talent?
Ø How to turn your existing staff into brand ambassadors by re-training them to become customer experts
Ø How can you replace sales-based store associate’s KPIs with customer engagement metrics and indirectly boost sales with increased customer satisfaction?
Ø What type of training programmes should you offer to enhance your staff’s selling, store management and people skills and create a consistent skillset across your global workforce?
Ø How to collaborate with HR to create clear hiring profiles and build a strong career proposition to turn your staff into passionate brand experts
Ø What technology should you include in your store toolkit to provide your workforce with the support they need to succeed?