Future Stores Europe 2020

19 - 20 May, 2020

The Tower Hill Hotel, London

Tristan Rogers, CEO at Concrete
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Tristan Rogers


Check out the incredible speaker line-up to see who will be joining Tristan.

Download The Latest Agenda

Main Day 1 Transforming In-Store CX

Tuesday, May 19th, 2020

12:00 PM Fireside Chat: Employee 2.0: What does the in-store associate of the future look like and how can technology support a customer-centric approach that will help them thrive?

Ø  How should employees be selected, trained and developed and what do employers need to offer to retain and reward top talent?
Ø  How to turn your existing staff into brand ambassadors by re-training them to become customer experts
Ø  How can you replace sales-based store associate’s KPIs with customer engagement metrics and indirectly boost sales with increased customer satisfaction?
Ø  What type of training programmes should you offer to enhance your staff’s selling, store management and people skills and create a consistent skillset across your global workforce?  
Ø  How to collaborate with HR to create clear hiring profiles and build a strong career proposition to turn your staff into passionate brand experts
Ø  What technology should you include in your store toolkit to provide your workforce with the support they need to succeed?